5 Great reasons to use an Online Doctor
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Years of expertise
Experienced Resources
Specialties Covered
❌ Missed Calls = Lost Patients
❌ Inefficient Scheduling = Empty Slots
❌ Claim Errors = Revenue Loss
✅ Capture More Patients – No more missed calls or slow follow-ups
✅ Fill Every Slot – Smarter scheduling to maximize capacity
✅ Prevent Revenue Leaks – Minimize claim denials and insurance errors
OneMed delivers a cost-effective solution that answers every call, schedules every appointment, and captures every dollar — integrating seamlessly with your workflow without extra software or infrastructure.
Virtual receptionists handle calls, emails, and texts with efficiency and professionalism, ensuring patients receive prompt responses and seamless support—enhancing both patient experience and staff productivity.
Virtual receptionists verify patient insurance coverage with precision, ensuring accurate information upfront. This minimizes billing issues, prevents claim denials, and streamlines the reimbursement process.
Virtual receptionists handle pre-authorization requests, managing paperwork and insurer communications to ensure timely approvals—reducing delays for both providers and patients.
Virtual receptionists coordinate specialist referrals and follow up on appointments, ensuring patients receive timely care while enhancing continuity and engagement.
Virtual receptionists facilitate medication-related communication between providers, pharmacies, and patients, ensuring timely prescription processing and refills.
Virtual receptionists go beyond patient interactions, handling calls, scheduling, documentation, and even supporting digital marketing efforts—enhancing overall operational efficiency.
Discover how OneMed simplifies onboarding, ensuring your virtual receptionist is seamlessly integrated and ready to support your medical office in no time.
We work within your current setup, ensuring smooth scheduling, calendar management, and patient onboarding without any additional setup costs, infrastructure, or training expenses.
Sources | Providing | Non Providing |
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HIPPA Verified | ![]() |
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Seamless Integration With Existing Systems | ![]() |
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Secure Infrastructure | ![]() |
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Secure Handling of Financial Transactions | ![]() |
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Skilled & Trained Professionals | ![]() |
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Background Verification | ![]() |
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Virtual receptionist services can easily scale to accommodate a growing healthcare practice, whether handling increased call volume or expanding services.
Virtual receptionists ensure quick responses, seamless scheduling, and accurate information, creating a smoother and more satisfying patient experience.
Automation of routine tasks allows medical staff to focus on more complex and critical aspects of patient care, improving overall efficiency.
No long-term contracts—select the exact hours you need and adjust them as demand fluctuates.
Only 1-hour onboarding training is required before going live. A dedicated onboarding manager is included to ensure a smooth onboarding process.
Fee for service only: No money spent on absences like vacation, sick days, etc. Zero setup costs, & no training costs, equipment, software licenses, etc.
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Yes, our experienced virtual receptionists can book, reschedule, and manage appointments using your preferred scheduling system. We also handle cancellations and reminders to keep your calendar organized.
We provide real-time support for 12 hours a day, ensuring seamless service during your business hours. While we do not operate 24/7, we efficiently handle high call volumes and patient interactions within our service window.
Yes, our receptionists ensure that no patient call goes unanswered. We take detailed messages and promptly send them via email or SMS, so you stay informed.
Yes, you can use our service as needed— Many clients use OneMed Assist as backup when their in-house staff is unavailable.
OneMed Assist is based in Wilmington, Delaware, and serves healthcare providers across the U.S. with professional virtual receptionist services.
Yes, we offer call overflow support. If your in-house staff is unavailable, our receptionists can answer missed calls and handle inquiries as if they were part of your team.
No, we do not provide any software. Our virtual receptionists work within your existing systems, ensuring a smooth and hassle-free integration.